When you buy from us, we want to make you completely satisfied. If for any reason you are not satisfied with the goods, you can exchange or ask for refund. Before returning, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service (email address: feathercatcher@live.com) before returning an item and they will give your some useful advice.
Feather Catcher reserves the right to charge the handling fee for all returned products.
Feather Catcher reserves the right to charge the handling fee for all returned products.
Return
If we send wrong item to you or the item you received has quality problem, then you can return it to us. You should report the problem in 3 days after receiving the products and return it within 7 days and the item must be in original condition when returning to us.
If we send wrong item to you or the item you received has quality problem, then you can return it to us. You should report the problem in 3 days after receiving the products and return it within 7 days and the item must be in original condition when returning to us.
When the returned package arrives, we will examine the item, check the problem, then we will ship the correct items back to you without extra cost. We will be responsible for the returning shipping fee (from Feather Catcher to you but you have to pay the shipping fee from you to us Feather Catcher).
If we discover nothing wrong with the items, we will promptly ship them back to you. In that case, you have to pay the shipping fees in both directions.
Refund
Refund
Feather Catcher offers partial or full refund on most items within 3 days of receiving your goods. The first step in the refunds process is to contact our Customer Service.
Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.
Partial Refunds
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.
